Refund and Returns Policy

Perishable products

As flowers and other contents are perishable, we are unable to accept returns. Please contact us promptly if you have any concerns about your order so we can understand the issue and assist where appropriate.

Substitutions

Flower varieties, colours, wrapping and other contents are subject to seasonal and daily availability. Concern Florist reserves the right to replace unavailable contents with similar items of equal or greater value while preserving the overall style and value of the arrangement as closely as possible.

Contact us

Send your product details, delivery date and clear photos to us by WhatsApp at +60 12-288 1979.